Frequently Asked Questions

ORDERING:

How do I place an order?
The easiest way to order is to email sales@workwear-online.com.au or complete the enquiry form at the bottom of the product page making note of the garment style/s you are after, sizes, colours you require and if you require your logo embroidered or printed. We will then come back to you with an order confirmation for approval and an invoice for payment so we can get your order underway.

Can I order over the phone?
Yes you can! Just call us on 1300 88 79 49 and a Customer Service team member will take your order.

Will you ship my order or do I need to collect it?
We can ship your order anywhere in the country. Freight is charged at cost, so please let us know where you would like us to send your order and we will include this cost in your quote.

How do I find out my correct sizing?
Sizing varies between brands and styles. If you send us an email with the styles you are interested in we can supply you with the relevant sizing chart.

Do you have a minimum order quantity?
For plain stock you can order a single garment at the 10 unit price.  For garments with your logo we have a minimum order quantity of 5 units for embroidered garments and 10 units for printed garments.  Pricing on the website starts at 10 units so please contact us for pricing on less than embroidered 10 or for any quantity of printed garments.

Can I order a mix of colours and sizes?
You definitely can.  Pricing on the website is based on a total order quantity.  In this quantity you can order a mix of colours and sizes as well as a mix of Men’s & Women’s cuts.

How long will it take for my order to arrive?
Plain stock orders are dispatched within 24-48hrs of receiving full payment.
Embroidered and printed ordered are dispatched with 2 weeks of payment being received and artwork being approved.
Once your order has been dispatched the transit time is dependent on your location but is normally delivered 1-2 days after dispatch.

Can I order a sample?
We completely understand that choosing clothing online without first seeing the actual garment that you want to order can be really tricky. We are happy to provide samples on request, however, we do have some requirements simply due to expenses we incur (as we have to pay for the samples from our factories and freight them to you).

  1. We ask that you first compare products and prices in order to narrow down what you are looking to purchase. If you would then like to proceed with an order but would prefer to check the quality of the item first we are more than happy to provide samples for you.
  2. Maximum dollar value is $20 or two types of any one style of product. All samples are supplied free of charge but we do ask that they be returned within 14 days (in original condition with original packaging) otherwise they will be billed out to you at the 100 unit rate.
  3. If more than two types of any one style of product, or the total sum of samples is over $20, we require the payment of samples (at the 100 rate on the website). We are happy to credit this back if an order is placed and samples are returned.

CUSTOMISING YOUR ORDER –

Can you put my logo on the garments I have chosen?
Most definitely! Most garments on the website will already show you a price based on having your logo embroidered on the left chest. We can embroider or print on the back and sleeves as well. If you email through your requirements to sales@workwear-online.com.au we can come back to you with a quote.

How do I send my Logo through?
Simply email through your logo to sales@workwear-online.com.au.

What file formats do you need my logo in?
We only require a good quality jpg or pdf for embroidery. For printing we ideally need to have a vector file (either .ai or .eps). If you don’t have these formats just send through the best quality files you have and our in-house graphics team will have a look and see if we can help you in creating the files we need.

Do you offer Screen-Printing services?
We sure do. Pricing is based on the order quantity and the number of colours in your logo or design. If you email the logo through to us we can confirm a price.

Will I receive a proof to show me how my logo will look?
We will always supply you with a proof for approval before we complete the job. This allows you to confirm everything is correct and make any changes necessary.

PAYMENTS –

What Payment Methods do you accept?
We will always provide you with a tax invoice for payment. Bank details for direct transfer will be on the invoice or alternatively you can pay by Visa, Mastercard or Pay Pal.

RETURNS –

What is your Returns Policy?
Plain Stock – returns must be made within 7 days and all garments must be in original condition and in original packaging with original swing tags attached. A refund of the garment cost or a store credit will then be provided.
Embellished Stock – Any stock that has been printed or embroidered can only be returned if it is defective or has a manufacturing fault. No refunds or exchanges can be made for incorrect choice of products or just a change of mind. Any claim must be made within 7 days of receipt of delivery. We will then work together with you to come to the best resolution be that a refund, exchange or replacement.

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